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Errors when trying to install the controller on-prem version 4.5.16

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AppDynamics Team

I'm currently trying to install the controller version 4.5.16 , and have run into the follwoing error;

 

ERROR [2019-11-25 12:29:45.715] com.appdynamics.orcha.core.executor.DefaultPlaybookExecutor: Error executing task: TaskSpec[name=Starting AppDynamics Controller,runLocal=false,localModule=false,ignoreErrors=false,registerOutputAs=<null>,operationSpecList=[ShellSpec[chdir=<null>,commandForLogging=<null>,spawn=false,failOnError=true,timeout=0,consoleOutputFile=<null>,consoleInputFile=<null>,hideContext=true,name=shell,isLocalOperation=false,assertionSpecList=[]], UriSpec[uri=http://localhost:8090/controller/rest/serverstatus,scheme=<null>,host=<null>,port=<null>,path=<null>,query=<null>,fragment=<null>,method=get,body=<null>,headers=<null>,format=TEXT,timeout=30,userName=<null>,ignoreStatusCode=503,hiddenQueryStringVars=<null>,failOnError=true,retryTimeout=600,retryInterval=60,name=uri,isLocalOperation=false,assertionSpecList=[]]],taskSshTimeout=7200000,heartbeatInterval=60,longRunningInitInterval=500,longRunningPollInterval=1000,longRunningWriteInterval=200,async=false,longRunning=true,updateThreshold=30,uid=d9b6a600-feaa-4a80-8e2d-56187841a073,deleteDir=true,separateProcess=false]
ERROR [2019-11-25 12:29:45.765] com.appdynamics.orcha.core.OrchaRunnerImpl: Error executing:
ERROR [2019-11-25 12:29:46.227] com.appdynamics.platformadmin.core.job.JobProcessor: Platform/Job [2/625b5c92-10cd-4d2f-9cf3-8dfe43d3a506]: Error updating job status
ERROR [2019-11-25 12:29:46.264] com.appdynamics.platformadmin.core.tasks.OrchaStage: Error executing playbook: cleanup-glassfish-password-file.orcha

I have a platfrom created with the host added to the platform where I am performing the install. I would like to know why this error is being encountered, and is there a way to solve this.
My Enterprise console is on a different host than my controller. both components are on the same network and are able to ping each other.

 

My enterprise console version is 4.5.16.21250;

Trying to install a controller with a demo profile.

 

 

Thanks

Errors when trying to install the controller on-prem version 4.5.16
2 REPLIES 2
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ERROR [2019-12-17 23:27:55.019] com.appdynamics.orcha.core.executor.DefaultPlaybookExecutor: Error executing task: TaskSpec[name=Starting AppDynamics Controller,runLocal=false,localModule=false,ignoreErrors=false,registerOutputAs=<null>,operationSpecList=[WindowsServiceSpec[operation=start,binPath=<null>,description=<null>,arguments=<null>,dependencies=<null>,startType=AUTOMATIC,serviceName=AppDynamics Controller Application Server,name=win_service,isLocalOperation=false,assertionSpecList=[]], ServiceStateSpec[serviceName=AppDynamics Controller Application Server,state=running,retryTimeout=60,retryInterval=5,name=service_state,isLocalOperation=false,assertionSpecList=[]], UriSpec[uri=http://localhost:8090/controller/rest/serverstatus,scheme=<null>,host=<null>,port=<null>,path=<null>,query=<null>,fragment=<null>,method=get,body=<null>,headers=<null>,format=TEXT,timeout=30,userName=<null>,ignoreStatusCode=503,hiddenQueryStringVars=<null>,failOnError=true,retryTimeout=600,retryInterval=60,name=uri,isLocalOperation=false,assertionSpecList=[]]],taskSshTimeout=7200000,heartbeatInterval=60,longRunningInitInterval=500,longRunningPollInterval=1000,longRunningWriteInterval=200,async=false,longRunning=false,updateThreshold=30,uid=<null>,deleteDir=true,separateProcess=false]
ERROR [2019-12-17 23:27:55.037] com.appdynamics.orcha.core.OrchaRunnerImpl: Error executing:
ERROR [2019-12-17 23:27:55.080] com.appdynamics.platformadmin.core.job.JobProcessor: Platform/Job [1/470a4b4b-f996-4b42-b195-890eb99b5062]: Stage [Run Controller install playbook] failed due to [Task failed: Starting AppDynamics Controller on host: prtgtoomonitor as user: PRTGTOOMONITOR$ with message: Got a failed URI [http://localhost:8090/controller/rest/serverstatus] response with code [404], message [<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><title>GlassFish v4 - Error report</title><style type="text/css"><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P{font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 404 - </h1><hr/><p><b>type</b> Status report</p><p><b>message</b></p><p><b>description</b>The requested resource is not available.</p><hr/><h3>GlassFish Server Open Source Edition 4.1.1 </h3></body></html>].]
ERROR [2019-12-17 23:27:55.104] com.appdynamics.platformadmin.core.tasks.OrchaStage: Error executing playbook: cleanup-glassfish-password-file.orcha

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Architect

Looks like it's looking for the Controller on localhost, and you said it's on a different server. 





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