Controller (SaaS, On Premise)

cancel
Showing results for 
Search instead for 
Did you mean: 

Error while retrieving the agent

Creator

Error while retrieving the agent

I've signed up for the SaaS trial but when attempting to add a PHP application I get the error "Error while retrieving the agent".

 

I can't use the support portal as it says I do not have access. And there is nothing in the knowledge base on how to solve the error.

 

This is not a good first impression from a trial!

Error while retrieving the agent
3 REPLIES

Re: Error while retrieving the agent

I have the same issue!

 

Explorer

Re: Error while retrieving the agent

Is it resolved? Am facing the same issue here.

Re: Error while retrieving the agent

Hi wolfcry0,

 

Could you please share more details about it? Did you have any log files? What is your PHP version? Did you check the network and rules of a firewall?

 

Tks