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Emails not being sent when From Address is specified

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Creator

Emails not being sent when From Address is specified

Hi,

 

We have had a "From Address" specified in our email configuration for some time.

 

Recently I realised that we were no longer receiving emails. I could see alerts being sent and in the actions section it was saying that emails were sent but none were being received.

 

I checked with the administrators of the mail gateway in our company in case they had been put in quarantine but that was not happening.

 

I did a bit of searching and came across this ticket which says "The from address field should be empty" so even though we did not have the same issue (having tried with a number of external email addresses) and this contradicts the documentation and our previous experience I tried removing the "From Address" config. Once this was done we started to receive emails.

 

Is there a new issue with configuring the "From Address"? We would like to go back to specifying the "Mail From" address if possible.

 

Regards,

 

Kevin

 

 

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Emails not being sent when From Address is specified
1 REPLY 1
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Community Manager

Re: Emails not being sent when From Address is specified

Hi Kevin,

 

We have updated step 3 in the documentation to:

 

  • Default SMTP (SaaS): Leave the From Address field empty, and you will receive emails from the default email address: noreply@<yoursaasprefix>.saas.appdynamics.com
  • Custom SMTP (SaaS): SaaS Controllers on AWS use Amazon Simple Email Service for sending emails. To use a custom domain for the email, you must verify the domain with Amazon SES and then enter your verified email addresses in the From Address field.
  • Default SMTP (On-Premises): Enter your custom email addresses in the From Address field.

 

Do let us know if this helps.


Thanks,
Ryan, AppDynamics Community Manager




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