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Email template custom variables don´t appear on already created action

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Email template custom variables don´t appear on already created action

Dear All, 

We have setup an email template and we have created an email action using this template.

Once we have done this, we have added a custom variable on the email template, but this variable doesn´t appear on the action created that uses this email template, so we can´t establish any value on this variable.

 

Is it necessary to create a new action every time a custom variable is added to the email template?.

do we have done something wrong?

 

The controller version is 4.3.

 

Thanks in advance for the kind coperation.

Paco.

 

Email template custom variables don´t appear on already created action
1 REPLY 1
Employee

Re: Email template custom variables don´t appear on already created action

Hi,

Please find the following document regarding the custom templet variables.

https://docs.appdynamics.com/display/PRO44/Email+Templates#EmailTemplates-CustomTemplatingVariables

 

Could you verify if the test templet is working for you?

 

Please find the following document regarding predefined custom templating variables -

https://docs.appdynamics.com/display/PRO44/Predefined+Templating+Variables

 

Screen Shot 2018-05-22 at 2.33.21 PM.png

Once you save the templet you can test it, is test templet working? Could you elaborate the issue you are facing, screenshots will help.

 

-Thanks



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