Controller (SaaS, On Premise)

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Cannot see the load or traffic of BTs on the BT page in Controller UI

AppDynamics Team

Cannot see the load or traffic of BTs on the BT page in Controller UI

I instrumented an agent and the application shows up in my controller UI, On-Prem model, after generating load on my application, I waited for quite a few minutes, around 20 minutes, but my transactions didn't show up on the BT page. But I can see the transaction on the top Business transactions page. with the number of calls, and calls/min made to them.
I tried using Live Preview and it is instantly detected by my Live preview as well, but they don't show up on my BT page. I can see all my transactions if I uncheck the show transactions with performance data in the filters. But it doesn't show any calls or other metrics.

My Agent is running. I checked it on the Controller UI.
I also tried clearing out my browser cache, tried using a different browser, it still doesn't work.
Has anyone experienced a similar issue and how did you tackle it? Or does anyone have any other suggestions on what the problem might be?

 

Appagent Version: 4.5.9

Controller Version: 4.5.9

 

Thanks!

Cannot see the load or traffic of BTs on the BT page in Controller UI