Hello Experts,
We are testing the AppDynamics (we have on premises controller) integration with ServiceNow for creating incidents on health rule violation events. For that we referenced the following link https://community.appdynamics.com/t5/Knowledge-Base/How-to-use-AppDynamics-with-ServiceNow/ta-p/3009....
We have defined the action and policy for a health rule violation.
But, when the violation event is occuring, it is not generating any incidents in SNOW and summary states that "Action servicenow-api-alert failed.".
While checking in the server.log we observed the following error :-
[#|2018-04-13T10:15:07.677+0530|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.action.CustomActionManagerBean.MARKED|_ThreadID=93;_ThreadName=p: thread-pool-1; w: 1;_TimeMillis=1523594707677;_LevelValue=900;|Action servicenow-api-alert failed. {ACTION=[2]}
com.singularity.ee.controller.api.exceptions.IllegalOperationException: com.singularity.ee.controller.api.exceptions.IllegalObjectStateException: Process [servicenow-api-alert] Exited with error code 1
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeCustomActionCommandList(CustomActionManagerBean.java:831)
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.execute(CustomActionManagerBean.java:1015)
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.execute(CustomActionManagerBean.java:137)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.appdynamics.platform.MethodExecutionTimeReporterEJBInterceptor.intercept(MethodExecutionTimeReporterEJBInterceptor.java:33)
at sun.reflect.GeneratedMethodAccessor487.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.appdynamics.platform.KRolesInterceptor.methodInterceptor(KRolesInterceptor.java:52)
at sun.reflect.GeneratedMethodAccessor316.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doCall(SystemInterceptorProxy.java:163)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:140)
at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:212)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:88)
at com.sun.proxy.$Proxy465.execute(Unknown Source)
at com.singularity.ee.controller.beans.action.ActionExecutorBean.handleAction(ActionExecutorBean.java:352)
at com.singularity.ee.controller.beans.action.ActionExecutorBean.executeEventNotificationActions(ActionExecutorBean.java:229)
at sun.reflect.GeneratedMethodAccessor693.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doCall(SystemInterceptorProxy.java:163)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:140)
at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:212)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:88)
at com.sun.proxy.$Proxy376.executeEventNotificationActions(Unknown Source)
at com.singularity.ee.controller.beans.action.EventActionMessage.doUnitOfWork(EventActionMessage.java:134)
at com.singularity.ee.controller.beans.shared.NoTxnUnitOfWorkProcessorBean.onMessage(NoTxnUnitOfWorkProcessorBean.java:86)
at sun.reflect.GeneratedMethodAccessor681.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
at org.glassfish.ejb.mdb.MessageBeanContainer.deliverMessage(MessageBeanContainer.java:1219)
at org.glassfish.ejb.mdb.MessageBeanListenerImpl.deliverMessage(MessageBeanListenerImpl.java:81)
at com.sun.enterprise.connectors.inbound.MessageEndpointInvocationHandler.invoke(MessageEndpointInvocationHandler.java:171)
at com.sun.proxy.$Proxy902.onMessage(Unknown Source)
at com.sun.messaging.jms.ra.OnMessageRunner.run(OnMessageRunner.java:283)
at com.sun.enterprise.connectors.work.OneWork.doWork(OneWork.java:107)
at com.sun.corba.ee.impl.threadpool.ThreadPoolImpl$WorkerThread.performWork(ThreadPoolImpl.java:497)
at com.sun.corba.ee.impl.threadpool.ThreadPoolImpl$WorkerThread.run(ThreadPoolImpl.java:540)
Caused by: com.singularity.ee.controller.api.exceptions.IllegalObjectStateException: Process [servicenow-api-alert] Exited with error code 1
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeProgram(CustomActionManagerBean.java:755)
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeCustomActionCommandList(CustomActionManagerBean.java:829)
... 126 more
|#]
So, we are sort of stuck here. Please let us know if we have missed any configuration. Also don't know if the attached extention in the above link is supported to the AppDynamics version - 4.3.0.4.
Thanks,
Varun
