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AppDynamics CMDB Sync with Service Now troubleshooting questions

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AppDynamics CMDB Sync with Service Now troubleshooting questions

Hi,

 

We have recently set up a CMDB sync integration between AppDynamics and ServiceNow. The AppDynamics controller is installed on-premise, the ServiceNow instance version is Jakarta. In AppDynamics we have proper topology of the applications but in ServiceNow we are not having maps. It seems that we have the CIs and relations pushed by the tool into ServiceNow but not being able to create a proper map.

Based on this I would really appreciate getting answers for the following two questions:

 

1. What should we expect to get in the first place? Is the integration supposed to push everything necessary to create Service/Application maps in ServiceNow or is there manual configuration necessary as well?

 

2. Are there any documents or guidelines for troubleshooting issues with the integration? From the UI it says the syncronization for all items is successful.

 

Thanks,

Alex

AppDynamics CMDB Sync with Service Now troubleshooting questions