Getting error in analytics agent part of SAP ABAP Status logs

[Abhiram.Sahoo]

Hello all,

We are getting error in analytics agent part of SAP ABAP Status logs as given below.

- Analytics agent connection:
> ERROR: connection check failed:
> Ping: 1 ms
> HTTP response ended with error: HTTP communication failed (code 411: Connect to eutehtas001:9090 failed: NIECONN_REFUSED(-10))
> HTTP server ******* (URI '/_ping') responded with status code 404 (Connection Refused)
> Analytics Agent was not reached by server *********_EHT_11V1http://**********:9090. Is it running?

Can anyone tell me why this error is occurring?

Regards,
Abhiram

[Noopur.Tibdiwal]

@Abhiram.Sahoo : Test your Event Service End Point connectivity on SAP Agent machine

curl http(s)://<ES URL>:<Port Number>/_ping

Expected Response : pong

[Abhiram.Sahoo]

Hello Noopur,

Thank for your response. We tried the https://fra-ana-api.saas.appdynamics.com:443/_ping and it responded back pong as you suggested.
So is it sill fine if we get posted error in logs?

BR,
Abhiram

[Ryan.Paredez]

Hi @Abhiram.Sahoo,

At this time, I was told its best to reach out to AppD Support for more help.

How do I submit a Support ticket? An FAQ 

[Jananie.Rajeshwari Karavanthapuram Sivaccumar]

Solution: Please check if analytics is enabled from Machine agent: <APPDYNAMICS_HOME>/<Machine_Agent>/monitors/analytics-agent/monitor.xml

<enabled>true</enabled>

Thanks.