Business iQ (Analytics)

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Failed to fetch From ES host

Failed to fetch From ES host



We recently did a fail-over and post failover the user experience monitoring does not fetch analytics data and fails with 401 error code on server log we see this message:


server.log_2020-05-23T01-14-45:[#|2020-05-23T01:12:43.160-0500|INFO|glassfish 4.1||_ThreadID=174;_ThreadName=http-listener-1(29);_TimeMillis=1590214363160;_LevelValue=800;|Creating events service client with the following parameters: scheme=[http], hostName=[], port=[9080], proxyHost=[null], proxyPort=[-1], useAsyncClient=[false]|#]
server.log_2020-05-23T01-14-45:[#|2020-05-23T01:13:59.178-0500|SEVERE|glassfish 4.1|com.appdynamics.ui.eum.impl.util.EUMUIAnalyticsUtil|_ThreadID=164;_ThreadName=http-listener-1(19);_TimeMillis=1590214439178;_LevelValue=1000;|Failed to fetch From ES host with, Error Code [401], Message [null]|#] 


We validated all the keys are matching, the endpoints are correct in admin.jsp, tried restarting the components with no luck. Any advice to resolve this is much appreciated. Thanks!


Warm regards,




Failed to fetch From ES host

Re: Failed to fetch From ES host

Analytics-end user session summary.PNGuser exp sessions tab.PNGuser exp over view dash.PNG