Analytic service is unavailable

[deepanshu.arya]

Hi,

We have installed the AppD 4.4 & event service and EUM on different hosts, now we are getting the error that analytic service is unavailable status code error 401.

Please help.

[Marco Antonio.Montiel Cruz]

Hi.

I have the same problems with the EUM, Analytics on-premise install.

First, I received 401 errors, and in this week, the controller and the events servers were upgraded to the las version 4.5.15, also the EUM... but now the error:

com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX

happen's.

Can you solve this and say me what's happening?

Note: check the coincidence of the license as you recommended, and is the same in the 3 places.

[Eric.Miller]

When you did your upgrade, did you re-provision the license.lic file on your EUM server seperately from your Controller, as per this documentation? https://docs.appdynamics.com/display/PRO45/Provision+EUM+Licenses

[Marco Antonio.Montiel Cruz]

Yes,

The aprovision license was realized again.

Certainly, while I do test EUM with a system, this working in almost metrics, not all work showing that errors.

In a widgets like Resource Performance, I see another error (image attached)

"Event type does not exist for account ..."

[Eric.Miller]

Interesting. Could it be an error with the eum_db mySQL database? What does the server.log say? I see the Internal Error in the top-right hand corner. You can usually click the cog wheel in the top right and then click on "Export Controller logs" and just unzip and pull out the server.log account.

[Marco Antonio.Montiel Cruz]

When "Internal Server Error" shows, in EUM logs write:

com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX

I Believe that the other error in widget, is not related... Is very strange

[Eric.Miller]

Can you check server.log, not the EUM log?

[Mike.Rizek]

https://docs.appdynamics.com/display/PRO45/Connect+to+the+Events+Service

in my on-premise case, In admin.jsp - I changed the value from analytics.api.appdynamics.com to myproxyiptoeventsservice:9080