Business iQ (Analytics)

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Analytic service is unavailable

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Analytic service is unavailable
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Re: Analytic service is unavailable

Hi.

I have the same problems with the EUM, Analytics on-premise install.

 

First, I received 401 errors, and in this week, the controller and the events servers were upgraded to the las version 4.5.15, also the EUM... but now the error:

 

com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX

 

happen's.

 

Can you solve this and say me what's happening?

 

Note: check the coincidence of the license as you recommended, and is the same in the 3 places.

 

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Architect

Re: Analytic service is unavailable

When you did your upgrade, did you re-provision the license.lic file on your EUM server seperately from your Controller, as per this documentation? https://docs.appdynamics.com/display/PRO45/Provision+EUM+Licenses





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Re: Analytic service is unavailable

Yes,

 

The aprovision license was realized again.

 

Certainly, while I do test EUM with a system, this working in almost metrics, not all work showing that errors.

 

In a widgets like Resource Performance, I see another error (image attached)

 

"Event type does not exist for account ..."

 

2019-11-13_13-04-34.jpg

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Architect

Re: Analytic service is unavailable

Interesting. Could it be an error with the eum_db mySQL database? What does the server.log say? I see the Internal Error in the top-right hand corner. You can usually click the cog wheel in the top right and then click on "Export Controller logs" and just unzip and pull out the server.log account.





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Re: Analytic service is unavailable

When "Internal Server Error" shows, in EUM logs write:

 

com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX

 

I Believe that the other error in widget, is not related... Is very strange

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Architect

Re: Analytic service is unavailable

Can you check server.log, not the EUM log?





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AppDynamics Team

Re: Analytic service is unavailable

https://docs.appdynamics.com/display/PRO45/Connect+to+the+Events+Service

 

in my on-premise case, In admin.jsp - I changed the value from analytics.api.appdynamics.com to myproxyiptoeventsservice:9080