Hi,
We have installed the AppD 4.4 & event service and EUM on different hosts, now we are getting the error that analytic service is unavailable status code error 401.
Please help.
Solved! Go to Solution.
Hi,
We have installed the AppD 4.4 & event service and EUM on different hosts, now we are getting the error that analytic service is unavailable status code error 401.
Please help.
Deepanshu,
You need to make sure the keys are matching
Refer the below doc link
Follow the below steps to fix this.
I am experiencing the same issue. I have verified that my key matches in all three places.
Here is a screen cap of the error I am seeing in browser rum:
Hi,
I'm have this issue as well. The key matches in all three places but still got 401 error. How do you resolve this?
Hendra,
Can you check if there's any trailing/whitespace exist in any of the properties file.
I would suggest you to delete the value and type it manually and then verify
Make the changes to events-service first and restart it followed by eum server
Hope this helps
Regards,
Mohammed Rayan
Hi, I am experiencing this 401 issue.
I have verified that my key matches in all three places & verified that there are no trailing/whitespace in the key.
I have controller & EUM server on the same node and Event Service on different node.
In eum-processor.log I get an error "com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for..."
The software version that I use:
Controller Version: 4.5.11.2
Event Service Version: 4.5.2.20201
EUM Server Version: 4.5.12.28810
Any ideas to fix this problem?
Thank you.
Hi @Febriyanto Eko.Prasetya did you try restarting the the controller and components like @hendra.tommy did?
Thanks,
Ryan, AppDynamics Community Manager
Thanks for trying that out.
@Mohammed.Rayan do you think you can jump back in here and help @Febriyanto Eko.Prasetya out please.
Thanks,
Ryan, AppDynamics Community Manager