Can you check server.log, not the EUM log?
When "Internal Server Error" shows, in EUM logs write:
com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX
I Believe that the other error in widget, is not related... Is very strange
Interesting. Could it be an error with the eum_db mySQL database? What does the server.log say? I see the Internal Error in the top-right hand corner. You can usually click the cog wheel in the top right and then click on "Export Controller logs" and just unzip and pull out the server.log account.
Yes,
The aprovision license was realized again.
Certainly, while I do test EUM with a system, this working in almost metrics, not all work showing that errors.
In a widgets like Resource Performance, I see another error (image attached)
"Event type does not exist for account ..."
When you did your upgrade, did you re-provision the license.lic file on your EUM server seperately from your Controller, as per this documentation? https://docs.appdynamics.com/display/PRO45/Provision+EUM+Licenses
Hi.
I have the same problems with the EUM, Analytics on-premise install.
First, I received 401 errors, and in this week, the controller and the events servers were upgraded to the las version 4.5.15, also the EUM... but now the error:
com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX
happen's.
Can you solve this and say me what's happening?
Note: check the coincidence of the license as you recommended, and is the same in the 3 places.
Thanks for trying that out.
@Mohammed.Rayan do you think you can jump back in here and help @Febriyanto.Eko Prasetya out please.
Yes, but that doesn’t help.
Hi @Febriyanto.Eko Prasetya did you try restarting the the controller and components like @hendra.tommy did?
Hi, I am experiencing this 401 issue.
I have verified that my key matches in all three places & verified that there are no trailing/whitespace in the key.
I have controller & EUM server on the same node and Event Service on different node.
In eum-processor.log I get an error "com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for..."
The software version that I use:
Controller Version: 4.5.11.2
Event Service Version: 4.5.2.20201
EUM Server Version: 4.5.12.28810
Any ideas to fix this problem?
Thank you.
I've solved the issue by restarting all appdynamics controller and components.
Thanks
Hendra,
Can you check if there's any trailing/whitespace exist in any of the properties file.
I would suggest you to delete the value and type it manually and then verify
Make the changes to events-service first and restart it followed by eum server
Hope this helps
Regards,
Mohammed Rayan
Hi,
I'm have this issue as well. The key matches in all three places but still got 401 error. How do you resolve this?
I am experiencing the same issue. I have verified that my key matches in all three places.
Here is a screen cap of the error I am seeing in browser rum:
Deepanshu,
You need to make sure the keys are matching
Refer the below doc link
https://docs.appdynamics.com/display/PRO44/Connect+to+the+Events+Service#ConnecttotheEventsService-eum-connection-settingsEndUserMonitoringConnectionSettings
Follow the below steps to fix this.
Copy the value of “appdynamics.es.eum.key" from admin console controller's settings.
Then make sure the copied value is set in the below properties file. if not, Please update the same and restart events-service followed by eum server
<EUM_HOME>/bin/eum.properties -> analytics.accountAccessKey
<ES_HOME>/conf/events-service-api-store .properties ---> ad.accountmanager.key.eum
Bottom line is that the key must match at all three places
analytics.accountAccessKey == ad.accountmanager.key.eum ==appdynamics.es.eum.key
Regards,
Mohammed Rayan
analytics.accountAccessKey == ad.accountmanager.key.eum ==appdynamics.es.eum.key
Hi,
We have installed the AppD 4.4 & event service and EUM on different hosts, now we are getting the error that analytic service is unavailable status code error 401.
Please help.
