Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.
AppDynamics customers and established members should click the sign in button to authenticate.
12-26-2017 06:21 AM
Hi,
We have installed the AppD 4.4 & event service and EUM on different hosts, now we are getting the error that analytic service is unavailable status code error 401.
Please help.
Solved! Go to Solution.
11-13-2019 09:33 AM - last edited on 11-13-2019 09:59 AM by Ryan.Paredez
Hi.
I have the same problems with the EUM, Analytics on-premise install.
First, I received 401 errors, and in this week, the controller and the events servers were upgraded to the las version 4.5.15, also the EUM... but now the error:
com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX
happen's.
Can you solve this and say me what's happening?
Note: check the coincidence of the license as you recommended, and is the same in the 3 places.
11-13-2019 02:04 PM - edited 11-13-2019 02:05 PM
When you did your upgrade, did you re-provision the license.lic file on your EUM server seperately from your Controller, as per this documentation? https://docs.appdynamics.com/display/PRO45/Provision+EUM+Licenses
11-13-2019 02:24 PM
Yes,
The aprovision license was realized again.
Certainly, while I do test EUM with a system, this working in almost metrics, not all work showing that errors.
In a widgets like Resource Performance, I see another error (image attached)
"Event type does not exist for account ..."
11-14-2019 11:19 AM
Interesting. Could it be an error with the eum_db mySQL database? What does the server.log say? I see the Internal Error in the top-right hand corner. You can usually click the cog wheel in the top right and then click on "Export Controller logs" and just unzip and pull out the server.log account.
11-14-2019 11:28 AM
When "Internal Server Error" shows, in EUM logs write:
com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for accountName XXX
I Believe that the other error in widget, is not related... Is very strange
11-14-2019 11:42 AM
Can you check server.log, not the EUM log?
05-05-2020 01:36 PM
https://docs.appdynamics.com/display/PRO45/Connect+to+the+Events+Service
in my on-premise case, In admin.jsp - I changed the value from analytics.api.appdynamics.com to myproxyiptoeventsservice:9080
User | Count |
---|---|
2 | |
1 | |
1 | |
1 |
Thank you! Your submission has been received!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form