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12-26-2017 06:21 AM
Hi,
We have installed the AppD 4.4 & event service and EUM on different hosts, now we are getting the error that analytic service is unavailable status code error 401.
Please help.
Solved! Go to Solution.
12-26-2017 06:49 AM
Deepanshu,
You need to make sure the keys are matching
Refer the below doc link
Follow the below steps to fix this.
01-19-2018 11:01 AM
I am experiencing the same issue. I have verified that my key matches in all three places.
Here is a screen cap of the error I am seeing in browser rum:
03-06-2018 08:04 AM
Hi,
I'm have this issue as well. The key matches in all three places but still got 401 error. How do you resolve this?
03-06-2018 09:50 PM
Hendra,
Can you check if there's any trailing/whitespace exist in any of the properties file.
I would suggest you to delete the value and type it manually and then verify
Make the changes to events-service first and restart it followed by eum server
Hope this helps
Regards,
Mohammed Rayan
04-10-2018 09:16 PM
08-29-2019 04:25 AM
Hi, I am experiencing this 401 issue.
I have verified that my key matches in all three places & verified that there are no trailing/whitespace in the key.
I have controller & EUM server on the same node and Event Service on different node.
In eum-processor.log I get an error "com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for..."
The software version that I use:
Controller Version: 4.5.11.2
Event Service Version: 4.5.2.20201
EUM Server Version: 4.5.12.28810
Any ideas to fix this problem?
Thank you.
08-30-2019 01:57 PM
Hi @Febriyanto Eko.Prasetya did you try restarting the the controller and components like @hendra.tommy did?
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-30-2019 08:22 PM
09-03-2019 09:26 AM
Thanks for trying that out.
@Mohammed.Rayan do you think you can jump back in here and help @Febriyanto Eko.Prasetya out please.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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