Business iQ (Analytics)

cancel
Showing results for 
Search instead for 
Did you mean: 

Analytic service is unavailable

SOLVED
Highlighted

Analytic service is unavailable

Hi,

 

We have installed the AppD 4.4 & event service and EUM on different hosts, now we are getting the error that analytic service is unavailable status code error 401.

 

Please help.

 

Analytic service is unavailable
10 REPLIES 10
AppDynamics Team

Re: Analytic service is unavailable

Deepanshu,

You need to make sure the keys are matching 

 

Refer the below doc link

 

https://docs.appdynamics.com/display/PRO44/Connect+to+the+Events+Service#ConnecttotheEventsService-e...

 

Follow the below steps to fix this.

 

 

 

Copy the value of “appdynamics.es.eum.key" from admin console controller's settings.
 
Then make sure the copied value is set in the below properties file. if not, Please update the same and restart events-service followed by eum server
 
<EUM_HOME>/bin/eum.properties -> analytics.accountAccessKey
<ES_HOME>/conf/events-service-api-store .properties ---> ad.accountmanager.key.eum
 
Bottom line is that the key must match at all three places
 
analytics.accountAccessKey == ad.accountmanager.key.eum ==appdynamics.es.eum.key
 
 
Regards,
Mohammed Rayan
 
 
 
analytics.accountAccessKey == ad.accountmanager.key.eum ==appdynamics.es.eum.key


Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
New Poster

Re: Analytic service is unavailable

I am experiencing the same issue.  I have verified that my key matches in all three places.

 

Here is a screen cap of the error I am seeing in browser rum:

 

 

 

Architect

Re: Analytic service is unavailable

Hi,

 

I'm have this issue as well. The key matches in all three places but still got 401 error. How do you resolve this?

AppDynamics Team

Re: Analytic service is unavailable

Hendra,

Can you check if there's any trailing/whitespace exist in any of the properties file.

I would suggest you to delete the value and type it manually and then verify

 

Make the changes to events-service first and restart it followed by eum server

 

 

Hope this helps

 

Regards,

Mohammed Rayan



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
AppDynamics Team

Re: Analytic service is unavailable

Hendra,

Can you check if there's any trailing/whitespace exist in any of the properties file.

I would suggest you to delete the value and type it manually and then verify

 

Make the changes to events-service first and restart it followed by eum server

 

 

Hope this helps

 

Regards,

Mohammed Rayan



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
Architect

Re: Analytic service is unavailable

I've solved the issue by restarting all appdynamics controller and components.

Thanks

Re: Analytic service is unavailable

Hi, I am experiencing this 401 issue.
I have verified that my key matches in all three places & verified that there are no trailing/whitespace in the key.
I have controller & EUM server on the same node and Event Service on different node.
In eum-processor.log I get an error "com.appdynamics.eum.rest.exception.ApiException: Resource Timing is not enabled for..."

 

The software version that I use:
Controller Version: 4.5.11.2
Event Service Version: 4.5.2.20201
EUM Server Version: 4.5.12.28810

 

Any ideas to fix this problem?
Thank you.

Community Manager

Re: Analytic service is unavailable

Hi @Febriyanto.Eko Prasetya  did you try restarting the the controller and components like @hendra.tommy  did?


Thanks,
Ryan, AppDynamics Community Manager




Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.

Re: Analytic service is unavailable

Yes, but that doesn’t help.