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I am on a learning plan and have been progressing through it without issue up until recently where I discovered I was unable to "resume where I left off" one of the courses I hadn't finished earlier. What happens is when I click that button or the "Start Learning Now" button, a separate window entitled "Sco Launcher" opens but it is just a blank white screen. I've tried logging out and logging back in and also using different web browsers, but the issue is still occurring. Any ideas on how I can fix this issue?
Solved! Go to Solution.
Sorry you're having trouble. Can you let me know what topic you're having problems with, and then do you know how long its been since you accessed? We recently updated a lot of topics to include multi language captions, and while that shouldn't affect you, maybe we moved something.
Let's start there and see if I can figure out what's going on.
Thank you for updating us on your situation! We are glad that you were able to resolve the issue and our team will make note of your solution for future cases like this.